Frequently Asked Questions.

Answers to the most common questions about ordering, shipping, and service at motion sports.

Your Questions

We have the answers.

Do you have a showroom where I can view the equipment?

Yes, we have a showroom in Gröbenzell near Munich. There, you can experience our fitness equipment live and receive personal advice from our team.

Phone: 08142 448666
Email: info@motionsports.de

Why have I not received an order confirmation?

After placing your order, you will automatically receive an order confirmation via email. Please also check your spam folder. If you have not received a confirmation, please contact our customer service.

What are the shipping costs?

Shipping costs depend on the weight of the order. For orders over 289.00 EUR, we deliver free of charge within Germany. You can find more information on our shipping costs page.

Can goods be delivered to a packing station?

Unfortunately, delivery to packing stations is not possible. Please provide your home or work address when ordering.

When will shipping be done with parcel service?

Packages up to 31.5 kg are shipped via DPD (up to 5 packages). Items with a length of 175–200 cm are shipped via GLS. Packages over 31.5 kg are shipped via UPS.

When and how is shipping done via freight forwarder?

Items over 40 kg and over 200 cm in length are delivered by a freight forwarder. You will receive a delivery notification via email in advance. The freight forwarder delivers to the curb.

What should I do if an item or a component is missing?

Please check the delivery note first. If an item or component is missing, please contact our customer service with your order number and a description of the missing parts.

I received the wrong goods - what should I do?

Please contact us with your order number. We will provide you with a return label for the incorrectly delivered goods and send you the correct item.

The goods arrived damaged - what should I do?

Please send us high-resolution photos of the damage and a description to our customer service. We will promptly arrange a solution.

I am not satisfied with an item - what can I do?

Please contact our customer service. Returns are possible within the legal deadlines. The customer bears the return shipping costs.

Returns

We do not offer free returns. The customer bears the return shipping costs. This is due to the size and weight of our products and for sustainability reasons.

Please send your return to the following address:

Emons Logistik GmbH
c/o 4motionsports GmbH
Lindberghstraße 5
85399 Hallbergmoos

How can I pay?

We accept the following payment methods: PayPal, Klarna, Apple Pay, Google Pay, bank transfer, credit card, and invoice (for public institutions only).

Do you offer installment payments?

We do not offer direct installment payments. However, installment payment options are available through Targobank, PayPal, and Klarna.

Are there discount codes for your shop?

Subscribe to our newsletter to be informed about current discount promotions. You can find more information on our discounts page.

Your answer is not here?

We are here to help. If you could not find the information you were looking for, please contact us directly. Our team will be happy to assist you.

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