FAQ

Your Questions
We have the answers.
Do you have a showroom where I can view the equipment?

Yes, we have a showroom in Gröbenzell near Munich. There you can experience our fitness equipment live and receive personal advice from our team.

Phone: 08142 448666
E-mail: info@motionsports.de

Why have I not received an order confirmation?

After placing your order, you will automatically receive an order confirmation by e-mail. Please also check your spam folder. If you have not received a confirmation, please contact our customer service.

What are the shipping costs?

Shipping costs depend on the weight of the order. For orders over EUR 295.00, we deliver free of charge within Germany. You can find more information on our shipping costs page.

Can the goods be delivered to a packing station?

Unfortunately, delivery to packing stations is not possible. Please provide your home or work address when ordering.

When will shipping by parcel service take place?

Parcels up to 31.5 kg are shipped via DPD (up to 5 parcels). Items with a length of 175–200 cm are shipped via GLS. Parcels over 31.5 kg are shipped via UPS.

When and how will shipping by freight forwarder take place?

Items over 40 kg and over 200 cm in length are delivered by freight forwarder. You will receive a delivery announcement by e-mail in advance. The freight forwarder delivers to the curb.

What do I do if an item or a component is missing?

Please check the delivery note first. If an item or component is missing, please contact our customer service with your order number and a description of the missing parts.

I received the wrong goods - what do I do?

Please contact us with your order number. We will provide you with a return label for the wrongly delivered goods and send you the correct item.

The goods arrived damaged - what do I do?

Please send us high-resolution photos of the damage and a description to our customer service. We will immediately take care of a solution.

I am not satisfied with an item - what can I do?

Please contact our customer service. A return is possible within the legal deadlines. The return shipping costs are borne by the customer.

Returns

We do not offer free returns. The return costs are borne by the customer. This is due to the size and weight of our products and for reasons of sustainability.

Please send your return to the following address:

Emons Logistik GmbH
c/o 4motionsports GmbH
Lindberghstraße 5
85399 Hallbergmoos
How can I pay?

We accept the following payment methods: PayPal, Klarna, Apple Pay, Google Pay, bank transfer, credit card, and invoice (only for public institutions).

Do you offer installment payments?

We do not offer direct installment payments. However, installment payment options are available through Targobank, PayPal, and Klarna.

Are there discount codes for your shop?

Subscribe to our newsletter to be informed about current discount promotions. You can find more information on our discount page.

Your question isn't listed?

We are here to help. If you could not find the information you were looking for, please contact us directly. Our team will be happy to assist you.

Contact