Yes, we have a showroom where you can experience our high-quality fitness equipment in person! Here, you'll have the opportunity to examine various models up close, test materials, and try out the equipment firsthand. Our trained team will be happy to assist you in finding the perfect fitness equipment for your needs.

Visit us and feel the difference – because fitness starts with the right equipment! Schedule an appointment today or just drop by. We look forward to seeing you!

Please contact our customer service at the following number: 08142 448666 or email info@motionsports.de .

Immediately after your order, an order confirmation will be automatically sent from our system. If you haven't received an email, please check your specified email address and your spam folder. If your email address is correct and you can't find an email from us in your spam folder, please contact our customer support at info@motionsports.de.

Our shipping costs are based on weight. Within Germany, you benefit from free shipping for orders over €289.00. You can find a detailed overview of shipping costs in our shipping costs list . The shipping costs will also be displayed after you enter your delivery address during the ordering process.

You are welcome to have your orders delivered to a Packstation. However, please ensure that the Packstation can accept all package sizes beforehand. If you are unsure whether your package will fit, our customer support team will be happy to help – info@motionsports.de . This also applies to freight forwarding deliveries to logistics centers.

We ship all products weighing less than 31.5 kg with the DPD parcel service as standard. Compact orders that can be split into multiple parcels are also shipped with the parcel service—up to a maximum of five parcels. Products longer than 175 cm and shorter than 200 cm are shipped with the GLS parcel service. Products weighing more than 31.5 kg are delivered by UPS. As soon as the parcel service provider has scanned your parcel, you will receive your tracking information via email.

Items weighing more than 40 kg and longer than 200 cm, and which cannot be divided into multiple packaging units, are shipped via a freight forwarding company. Orders with a total weight exceeding approximately 100 kg are also shipped via freight forwarding company. After your order has been packed and shipped, the respective freight forwarding service provider will notify you of the shipment via email. As soon as the pallet has arrived at the delivery depot, the service provider will contact you to arrange a delivery date. Notification is usually sent via mobile phone, so please ensure you enter your mobile number correctly during the ordering process. The freight forwarding company will deliver the goods to the curbside at the specified delivery address using a truck. Delivery is considered complete when the goods are handed over to a person present at the recipient's business or household, unless there are reasonable doubts about their entitlement to receive them. Upon delivery of the pallet, please check for external damage. If you notice anything, please accept the pallet with reservations and inform our customer service.

First, check the delivery note included with your shipment. Are all the items in your order listed, or is there a note stating "Not all items in the order are included in this delivery"? Orders are often shipped in multiple partial deliveries from different warehouses. If you suspect that items are missing from your package or pallet, please contact our customer service and provide us with your order number and the missing items. If, for example, you notice that a component is missing while assembling a product, please contact us with your order number, item number, and the component number from the assembly instructions – by email to info@motionsports.de or by phone at +49 8142 448666.

If you accidentally received the wrong item, we will take care of returning the incorrect item and shipping the correct one. Please send us an email to info@motionsports.de with your order number and the missing or incorrectly delivered items. We will provide you with a return label for the return shipment. You can then drop off the package at a nearby parcel shop.

We apologize for the inconvenience. Our goal is to always deliver flawless products. Please take high-resolution photos of the damaged parts and send us an email with the images and a brief description of the damage and defects. Our customer service team will contact you and find a satisfactory solution.

First of all, we are very sorry about this. Please contact us by phone or email and tell us why you are dissatisfied. We will then work together to find a solution that is satisfactory for you. Of course, you have the option of returning the goods to us within the legally stipulated time limits. If the goods are in perfect condition, the customer will bear the return shipping costs.

If your order arrives in perfect condition, motion sports will not cover return shipping costs. All costs incurred for returns are the responsibility of the customer. Why don't we offer free returns? Firstly, we operate in an industry where shipping costs are high due to the weight of the products. Therefore, it doesn't make economic sense for us to offer free shipping and free returns at the same time. Secondly, it's important that we all take responsibility for our environment. When shopping, remember to avoid unnecessary shipping routes – nature and future generations will thank you.

You can order from us with PayPal, Klarna, Apple Pay, Google Pay, bank transfer, credit card, or invoice. Please note that the "invoice" payment method is only available for public institutions and authorities.

Motion Sports itself doesn't offer installment payments. However, you can complete your order through our partner Targobank. PayPal and Klarna also offer similar services that allow payment in installments.

We always offer the best possible price. Sign up for our newsletter to be informed about all discount promotions via email. You'll also receive updates on new products and exclusive special discounts for special events like Black Friday, Christmas, and more. Be sure to check out our discounts page – here you'll always find the latest promotions and codes.