Freight forwarder deliveries play a crucial role in transporting large or bulky goods. To ensure that these shipments are received smoothly, it is important to observe some basic information.

Freight forwarder deliveries are generally made "curbside". This means that the goods are delivered to the edge of the pavement or property. It is the recipient's responsibility to transport the goods further from this point.

Often, a notification is made by the freight forwarder before delivery. It is important to pay attention to this message and confirm the delivery or make changes to the appointment if necessary. Additional costs may be incurred if the delivery is not accepted, so timely clarification should be made.

If you refuse the freight goods without a valid reason, you as the recipient will bear the incurred shipping costs for the return shipment.

In the event of damaged goods, it is crucial to report this immediately to the driver. Immediate complaint enables a quick solution. Furthermore, it is advisable to accept the goods with reservations to preserve your claims.

If you receive damaged goods, accept them with reservations. This means that you accept the delivery, but note the damage on the delivery note or a separate document. This written confirmation serves as a basis for later claims for damages.

Parcel shipping is a convenient and efficient way to send goods. To ensure that your parcel reaches its destination safely and without problems, please note the following information:

If you specify a drop-off location for your parcel, liability lies with the recipient. This means that you are responsible for the safe storage of the parcel once it has been deposited at the specified location.

Product returns are part of our customer-friendly service. Please note some important information regarding the processing of your return:

We want to offer you our products at fair prices. Therefore, we cover the shipping costs for orders over €289 within Germany. In the event of a return, we ask you to bear the return shipping costs yourself. In this way, we can keep our prices stable in the long term and at the same time operate sustainably.

Please ensure that the returned items are in unused and original packaging to ensure smooth processing of your return.

Emons Logistik GmbH
c/o 4motionsports GmbH
Lindberghstrasse 5
85399 Hallbergmoos

In the case of damaged freight goods, a collection appointment will be arranged, and it is necessary for the customer to be present at the time of collection. This allows for verification of the damage and smooth return processing.

If the goods delivered by parcel post are damaged, we will provide you with a return label. With this label, you can drop off the damaged goods yourself at a parcel shop. Please note that we do not offer collection for parcel goods.