Basically, we do not have a showroom in which our offered
Devices are on display. We currently have a small selection on display that gives you an impression of the quality and functionality of our products. Please contact our customer service at the following number: 08142 448666 – Our support team will be happy to answer any questions you may have about our products.
You are also welcome to make an appointment with us to
to view products on site and to get advice. Our
Support is looking forward to hearing from you!

Immediately after your order, an order confirmation will be sent from our system. If you have not received an email, please check the email address you provided and your spam folder. If your email address is correct and you do not have an email from us in your spam folder, please contact our customer support - info@motionsports.de

The shipping costs abroad depend on the order value. Please see the relevant shipping costs here. The shipping costs will also be listed after you enter your delivery address in the order process.

You are welcome to have your orders delivered to a packing station. Please check with the packing station beforehand whether any package size can be accepted. If you are unable to estimate the package size, please contact our customer support - info@motionsports.de . This also applies to freight forwarding deliveries to logistics centers.

We generally ship all products that weigh less than 31.5 kg with the DHL parcel service. Compact orders that can be split into several packages are also shipped with the parcel service - max. 5 packages. All products that are longer than 120 cm and shorter than 200 cm and weigh more than 31.5 kg are shipped with the GLS parcel service. As soon as the parcel service provider has scanned your packages, you will receive your shipment tracking via email.

Items that weigh more than 40 kg and are more than 200 cm long and cannot be divided into multiple packaging units are shipped by freight forwarding. Orders with a total weight of more than 100 kg are also shipped by freight forwarding. After your order has been packed and shipped, the respective freight forwarding service provider will inform you of the shipment via email. As soon as the pallet has arrived at the delivery depot, they will contact you and arrange a delivery date. The notification is usually made via mobile phone - so please make sure that you enter your mobile number correctly during the ordering process. The freight forwarding company delivers the goods to the curbside using a truck. The delivery is made to any person present in the recipient's business or household, with the freight forwarding company being released from liability, unless there are reasonable doubts about their entitlement to receive the goods. When the pallet is delivered, look for external damage - if you notice anything, please accept the pallet with reservations and inform our customer service.

First, check your delivery note that was included with your delivery. Are all the items in your order listed there or are items marked as "subsequent delivery"? It often happens that orders are processed with more than one delivery and are also shipped from different warehouses. If you think that items from your order are missing from your package/pallet, please contact our customer service with the order number and missing items. If, for example, you notice that a component is missing when assembling a product, contact our customer service with the order number, article number and component number from the assembly instructions - info@motionsports.de or 08142 448666.

If you have accidentally received the wrong item, we will take care of returning the wrong item and re-shipping the correct item. Please send us an email to info@motionsports.de stating the order number and the missing or incorrectly delivered items. We will send you a return label for returning the incorrectly delivered items. Please drop off the package at a nearby parcel shop.

We apologize for the inconvenience caused. We always aim to deliver flawless goods. Please take high-resolution photos of the damaged parts and send us an email with pictures and a brief description of the damage and defects. Our customer service will contact you and find a solution that is satisfactory for you.

First of all, we are very sorry about this. Please contact us by phone or email and explain the reason for your dissatisfaction. We will then try to find a solution that is satisfactory to you. In principle, you have the option of returning your goods to us within the statutory deadlines. The customer will bear the return costs for flawless goods.

If your order has arrived in perfect condition, motion sports will not cover any return costs. Any costs incurred for the return are to be borne by the customer. Why does motion sports not offer free returns? On the one hand, we operate in an industry in which very high shipping costs are charged for the weight to be shipped. For this reason, it makes no economic sense for us to offer free shipping and free returns in certain circumstances. On the other hand, we live in a modern society that should be concerned about its environment. So you too should think about your purchases and avoid multiple shipping routes - the environment/nature and your future generations will thank you.

You can order from us via PAYPAL, Klarna, AmazonPAY, bank transfer, credit card or invoice. Please note that payment by invoice is only available to public institutions and authorities. You can find detailed information here: https://www.motionsports.de/zahlung/

motion sports itself does not offer the option of placing an order by installment payment. PayPal and Klarna offer services that allow payment by installments. You can find more detailed information about our payment options here: https://www.motionsports.de/zahlung/

Basically, we already offer the best possible price. Please sign up for our newsletter and you will be informed about every discount campaign via email. You will also receive information about new products and special discount campaigns for special events such as Black Friday, Christmas, etc.